CUSTOMER SERVICE ENGINEERED FOR THE HUMAN MOMENT
Customer service is a vital function of every organization and relies on systems, people, and a well-made plan working together to create a positive experience for clients and customers. Award-winning customer service comes as a result of mastering how to synchronize and manage all moving parts and variables to create the "Total Customer Service Experience."
Starting with the individual in mind, Amy’s EDU will analyze the foundations of great customer service and how to craft a system for your business. It's not enough to design the plan, winning customer service is all in the execution and sustainability. Upon completion of this course, organizations and individuals will be armed with tools to create and/or revitalize their current service workflow, creating human moments as a foundation of customer retention, loyalty and satisfaction.
WHAT YOU'LL LEARN...
The history of the service economy
How to engender an exceptional customer service mindset in your team
Tested methods to establish and hone impeccable customer service
The "Total Customer Service Experience" Economy
How to anchor a Culture of Service in your organization
How to problem solve with our original "P.V.T.M." Model
A go-to list of "Customer Service Power Tools"
WHO SHOULD ATTEND...
The Total Customer Service Experience will be beneficial to leaders, employees and change-makers who want to improve their current customer service programs and take them to an exceptional level. Great for trainers!